Terms

A1. Who runs your card

Your loyalty card is offered by the venue named on it. The venue decides the rewards and is responsible for honouring them. Recouper Ltd (“Recouper”) provides the app the card runs on. By saving a card you agree to these terms and to the venue's own scheme rules, if it has any.

A2. Your account

• You need a working email address and must be 13 or over.
• One account can hold cards at several venues that use Recouper.
• Keep your device secure. Anyone holding your signed-in phone can use your card.

A3. Stamps, balance and rewards

• Stamps, rewards and cash-back balance can only be used at the venue that gave them.
• They cannot be exchanged for cash, transferred or sold.
• The venue may correct mistakes, such as stamps or credit added in error.
• The venue can change or end its scheme. It should give you reasonable notice and a fair chance to use what you have built up.
• Gift and promo vouchers are issued by the venue, which took any payment for them and decides any refund. Until a gift voucher is added to a card, anyone with its code can spend it, so keep the code safe like cash. Once it is on your card, it is spent from your card.
• Treat your card like a payment card. Don't share screenshots of it. Bigger spends may need the live code on your phone.

A4. Expiry

A card expires after 12 months with no stamps, credit or rewards, and its stamps reset to zero. Any cash-back balance is not removed when a card expires.

A5. Offers

A venue sends you offers and news only if you ticked the box for that venue. You can stop them at any time in Account, under Offers and news. Venues that sell alcohol only send offers to people who have confirmed they are 18 or over.

A6. Misuse

The venue or Recouper may cancel a card used for fraud or abuse, such as faking stamps or sharing reward codes.

A7. Deleting your account

You can delete your account at any time from the Account page. Any stamps, rewards or balance on your cards are lost when you do.

A8. Our responsibility

We aim to keep the app working but it may sometimes be unavailable. Nothing in these terms affects your legal rights as a consumer.

A9. Law

These terms are governed by the law of the part of the UK where you live.

B1. The agreement

These terms are between Recouper Ltd (“Recouper”) and the business that signs up (“the Venue”). By creating an account, the Venue agrees to these terms and to the data processing agreement, which forms part of them. The person signing up confirms they can agree to them for the business.

B2. The service

Recouper provides a digital loyalty card shown under the Venue's own name and branding, a staff till for stamping, crediting and redeeming, an owner dashboard, offers, and an optional link to the Venue's Square account. Recouper may improve or change features, and will give 30 days' notice of any change that removes something the Venue relies on.

B3. Free trial

• Each Venue starts with a free trial that ends after 7 days or when it has 50 active cards, whichever comes first, unless the dashboard shows different numbers when the Venue signs up. No payment details are needed to start.
• An active card is one that received a stamp, a balance credit or a reward in the previous 90 days. Scanning a card without any of these does not count.
• When the trial ends, new customers cannot join until the Venue moves to a paid plan. Existing cards keep working. Recouper may choose to reopen joining for a further 7 days.
• Recouper may offer up to 5 founding Venues a free period, normally 3 months with no card limit, after which these terms apply as normal.

B4. Fees and payment

• The paid plans are currently Starter, for up to 100 active cards, at £9.99 a month or £99.99 a year; Pro, for up to 300 active cards and including the Square link, at £19.99 a month or £199.99 a year; and Plus, with no card limit, at £34.99 a month or £349.99 a year. Card limits count active cards at each venue. The price that applies is the one shown when the Venue subscribes. Recouper is not currently registered for VAT; if that changes, VAT will be added where it applies.
• If a Venue on a paid plan goes over its plan's card limit, nobody is stopped from joining. Recouper will tell the Venue, and from its next bill it moves to the plan that fits. The Venue can move up or down between plans at any time from its dashboard, and the difference for the rest of the period is added to or taken off its next bill.
• Fees are billed monthly or yearly in advance, by card, through Stripe.
• If a payment fails and Stripe cannot collect it, new customers cannot join until it is paid. If it is still unpaid after 14 days, Recouper may also pause staff stamping. Customers can always see their cards.
• Recouper will give 30 days' notice of any price increase.

B5. The Venue's loyalty scheme

• The Venue sets its own rewards, stamp targets, cash-back rates and offers, and is responsible for honouring them and for what its offers say.
• The Venue is responsible for its staff, for keeping the staff PIN private, and for what staff do in the till.
• The Venue must not use Recouper for anything unlawful. A Venue that sells alcohol must say so in its dashboard, and must not offer alcohol rewards or offers to anyone under 18.
• The Venue is responsible for redeeming the stamps, rewards and balances it issued, including if it closes or leaves Recouper.
• The Venue is the issuer of every gift and promo voucher it or its staff make in Recouper. It takes the money for gift vouchers on its own till, and is solely responsible for honouring them, for their expiry and refunds, and for following the law on gift vouchers. Recouper never holds or receives that money.
• The Venue is responsible for any loss from stamps, rewards, balances or vouchers being made, copied or used without its authority at its till or by its staff, managers or anyone using its PIN or logins, and for setting and checking the limits Recouper offers.

B6. Square

If the Venue connects Square, it authorises Recouper to read payments and create customer records in its Square account for loyalty purposes only. If the Venue lets customers be found in Square, Recouper adds a customer's first name and email to their record only when that customer chooses to, and removes them when the customer or the Venue turns it off. The Venue can disconnect at any time. Recouper is not responsible for Square's service.

B7. Data

The Venue is the controller of its loyalty scheme data, and Recouper processes it under the data processing agreement. The Venue must give its customers the information the law requires, which it may do by linking to Recouper's privacy policy.

B8. Availability and support

Recouper aims to keep the service available at all times but does not guarantee it. Support is by email at hello@recouper.app on working days.

B9. Liability

• Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Neither party is liable for loss of profit, revenue or goodwill, or for indirect loss.
• Recouper is not liable for the value of any stamps, rewards, balances or vouchers, which the Venue issues and owes to its customers.
• The Venue will cover Recouper for claims by its customers or others about its loyalty scheme, its offers or its vouchers, except to the extent a claim is caused by Recouper breaching these terms or being negligent.
• Otherwise, Recouper's total liability in any 12 months is limited to the fees the Venue paid in those 12 months.

B10. Ending the agreement

• The Venue can cancel at any time from the owner dashboard. It keeps access until the end of the period it has paid for. Fees already paid are not refunded.
• Recouper can end the agreement with 30 days' notice, or straight away if the Venue seriously breaches these terms.
• When the agreement ends, Recouper will tell customers the card has closed and, for 30 days, let the Venue ask for a copy of its data. After that, Recouper deletes the Venue's scheme data as set out in the data processing agreement.

B11. Intellectual property

• Recouper owns the service, including its software, designs, text and the Recouper™ name (a trade mark of Recouper Ltd) and logo. The Venue gets a licence to use the service for its own loyalty scheme while this agreement lasts, and nothing more.
• The Venue must not, and must not let anyone else, copy, reverse engineer, scrape, resell or create a competing product from the service or its documentation, or use access to the service to benchmark or build one.
• The Venue owns its own name, logo, branding and offer wording, and lets Recouper display them in the service. Recouper may name the Venue as a customer unless the Venue asks it not to.
• Recouper may use feedback and suggestions the Venue gives freely.

B12. General

Recouper may update these terms and will give 30 days' notice of changes that affect the Venue. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.