Help
Using your card
My login code hasn't arrived+
Check your spam, junk or promotions folder. Codes last 10 minutes, so if it's older than that, ask for a new one.
I've got a new phone or cleared my browser+
If you saved your card with your email, scan the venue's QR code and tap “Already have a card? Log in with email”. Away from the venue, go to recouper.app/my-card instead. Your stamps and balance come back.
I lost a card I hadn't saved+
A card that wasn't saved with an email can't be recovered, because nothing links it to you. Ask the staff at the venue, who may be able to help. Tap “Save my card” on your new card so it doesn't happen again.
A stamp is missing or my reward isn't showing+
Ask the staff at the venue. They can see your card when they scan it.
How do I delete my account?+
Open the Account tab and tap “Delete my account”. This ends every card linked to your email.
Running your venue
How do I log in as the owner?+
Go to Log in at the top of the site and enter your email and password. Forgotten it, or never chose one? Tap “Forgot your password?” and we'll email you a code and a link to set a new one.
Staff forgot the PIN, or a till was lost+
On your dashboard, open QR code and staff till. Under Staff access, tap “Show PIN” to see it again, or “Make a new PIN” if it got out. You can also sign out any till from the list there.
Till payments aren't adding to balances+
On your dashboard, check the section for your till. If it asks you to reconnect, tap Reconnect. The customer also needs a saved card and to be added to the sale on your till.
How do I change the reward or add an offer?+
Your dashboard has the reward rule and offers. Changes show on customers' cards straight away.
Still stuck?
Email us about login codes, your account, or running your venue.
hello@recouper.app